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Why CRM Projects Fail and How to Make Them More Successful

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Why CRM Projects Fail and How to Make Them More Successful

CRM serves to improve the sales process, not just to evaluate it

In 2017, CIO magazine reported that around one-third of all customer relationship management (CRM) projects fail. That was actually an average of a dozen analyst reports. The numbers ranged from 18% to 69%.

The primary reason they miss the mark in helping companies increase revenue is that CRM systems are too often used for inspection — to report on progress, improve accuracy of forecasts, provide visibility, predict project delivery dates, and provide a range of other business intelligence — rather than creating improvement in the sales process. Front-line sales professionals and managers rarely find the majority of these capabilities useful in winning more business for the company.

Re-think your CRM as a tool to increase revenue

Integrate your marketing efforts with sales activity

Managers provide coaching to improve, not reporting to inspect

#crm #salesmanagement

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