[Coaching] Feed-back or Feed-forward?
What are the advantages of feed-forward vs. feed-back?
Feed-back is always about the past and costs therefore too much time. 65% of that time, we spend on debating with others to show how smart we are and to convince others about our great ideas. We don't even listen or thank people for their great ideas. Finally, you can't change the past!
Asking for feedback from customers
[Feed forward] is a gift
Feed-forward is a better way to coach for behavioral change. It is about helping each other instead of judging each other.
Characteristic for feed-forward
You have to ASK FOR INPUT/IDEAS which can help you
You learn to LISTEN, and not to go into a defensive position
You learn to treat every idea as A GIFT
You learn to say THANK YOU for the gift
You give people RECOGNITION for what they say
You learn NOT TO JUDGE OR CRITICIZE ideas
It is FAST
It is focused on WHAT YOU CAN CHANGE